Privacy Policy

1. Who We Are

Teguh operates as a pension protection legal services firm based in Kuala Lumpur, Malaysia. Our registered office is at Suite 8-3, Wisma UOA II, Jalan Pinang, 50450 Kuala Lumpur. We are the data controller for the personal information you provide when using our website or engaging our services.

If you have any questions about this policy or how we handle your data, you are welcome to contact us at [email protected] or by calling +60 3-7493 2618.

2. Information We Collect

When you use our website or contact us about our services, we may collect the following categories of personal information:

• Contact details — your name, email address, and phone number when you submit our enquiry form or call us.
• Correspondence — any messages, questions, or details you share with us by email, phone, or through the website form.
• Usage data — basic technical information such as your browser type, device type, and pages visited, collected through standard web analytics tools to help us understand how the website is used.
• Cookie data — small files stored on your device as described in our Cookie Policy.

We do not ask you to submit sensitive financial documents or pension records through the website. Any such materials are handled separately during the service engagement process, with appropriate confidentiality arrangements in place.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your enquiry and discuss how our services may assist you.
• To schedule and conduct consultations you have requested.
• To provide the legal services you have engaged us for.
• To send you relevant updates about your matter, where applicable.
• To improve the quality and accessibility of our website and services.
• To comply with applicable legal and regulatory obligations in Malaysia.

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal information on the basis of your consent (where you voluntarily submit an enquiry), the performance of a contract (where you engage us for a service), and our legitimate interests in operating and improving our services. Where required by Malaysian law — including the Personal Data Protection Act 2010 (PDPA) — we obtain explicit consent before processing certain categories of data.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our website or delivering our services (such as IT infrastructure providers), bound by confidentiality obligations.
• Regulatory bodies — where we are required to disclose information by law, court order, or to comply with applicable Malaysian regulations.
• With your consent — where you have specifically authorised us to share information with another party.

6. Data Retention

We retain personal information only for as long as is necessary for the purposes outlined in this policy, or as required by law. Contact and enquiry records are generally held for up to two years from the date of last contact. Information relating to an active service engagement is retained for the duration of that engagement and for a reasonable period thereafter, in accordance with applicable legal and professional obligations.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw your consent to the processing of your personal data (where consent is the basis for processing).
• Request the deletion of your personal data in certain circumstances.
• Object to processing in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time and in accordance with applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption, and access to client files within our practice is restricted to authorised personnel only.

While we do our best to protect your information, no method of electronic transmission or storage is completely without risk. If you have concerns about the security of a particular communication, you are welcome to contact us by telephone.

9. Cookies

Our website uses cookies to improve the browsing experience. You can manage your cookie preferences using the consent notice displayed on your first visit to the site. For full details of how we use cookies, please read our Cookie Policy.

10. Links to Other Websites

Our website may occasionally reference or link to external websites — for example, official government pension scheme pages. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us: